The Awake Network

The Awake Network is an online community that offers summits, courses, and other spaces for exploring how wisdom teachings and contemplative practices can be integrated into our personal lives and professional fields such as healthcare, psychotherapy, and education.

Through our online offerings – and collaborating with resonant teachers, nonprofits, educational institutions, businesses, and other organizations – we aspire to help create the causes and conditions for a more compassionate society to bloom.

The Awake Network was born when our original small team was living and working at a meditation retreat center in the Rocky Mountains. We are inspired by the power of contemplative practice to transform the way we work and live, personally and collectively.

Hours and Compensation

15-30+ hours per week between 10/24–11/30 (excluding Thanksgiving break), Flexible Schedules

Compensation: $17-$22/hr depending on experience

Location

Remote Position (office in Boulder, CO)

Access to reliable high-speed internet is required.

Customer Support Team Member

We are currently seeking remote Customer Support staff for our upcoming (late Oct–Nov) Global Joy Summit, a large-scale online event inspired by and featuring His Holiness the Dalai Lama and the late Archbishop Desmond Tutu (new posthumous footage), and created in partnership with Mission: JOY, Mind & Life Institute, and Fetzer Institute.

Recognizing that many around the globe are struggling with isolation and despair, these two global icons met for one last time before Arch’s passing to share insights on how we can live with more joy, even during deeply troubled times. Through the Global Joy Summit, we will be gathering as a world wide community to share in the contagious inspiration of these self described ‘mischievous brothers’ and learning from 30+ world-renowned spiritual teachers, joy researchers, visionary change makers, and artists who are inspired by the Holy Men’s message and are joining in the conversation. The summit will feature a Global Community Watch Party of the award-winning Mission: JOY documentary, a keynote address with the Dalai Lama, inspired musical performances, live interactive workshops, and a rich array of headlining speakers.

The Role:

You will work remotely as part of a cohesive Customer Support team to help answer all summit participant questions via email and live chat. Our customer support team is the first line of contact for our summit participants and we hope to truly support them on their journeys of exploration, connection, growth and celebration through the summit.

This project based position is structured as a 5 week, part-time role, late October through November. The position will begin with a 2 week paid training period (10/24–11/6) averaging about 20 hours per week, and ramp up to 30+ hours per week during the live summit in mid-November. Schedules are flexible, however are set in advance.

We value clear, open and kind communication, supporting the whole person, and encouraging fulfillment and growth within The Awake Network. We host ~2 large summits per year and if this feels like a good fit, we would love to have you join us again for future summits.

Responsibilities:

• Managing communications with summit participants through our inbox and live chat, supporting them on their journey throughout the summit.
• Share knowledge with summit participants about the summit schedule, as well as event recording package sales and scholarships.
• Proactively work to identify and meet participants needs.
• Report on participant experience to our larger summit team helping us address and learn from successes, challenges and needs as they arise.

Skills and Qualifications

• Empathy and understanding, ability to “put yourself in participants shoes”.
• Excellent verbal and written communication skills.
• Has an understanding of the art of hosting; welcoming, exhibits confidence, grace and humor in interactions with others.
• Critical thinking, ability to meet and anticipate needs and next steps in participants’ experience.
• Is a self-starter who has the ability to manage and complete their own work.
• Ability to quickly learn to navigate new technology systems and databases.
• Is willing to be a part of a team that is dynamic and shifting; able to step into new tasks that may be needed to complete summit customer support.
• Availability to work consistently from late October through November (excluding Thanksgiving break), with availability for additional hours during our live Summit in mid–November.
• Access to high-speed internet for Zoom meetings and online support.

A little bit about how we work…

The Awake Network is an equal opportunity employer.